Exchanges & Returns

We are so excited for you to hold your little one close with your new Cadence Baby carrier! If for some reason you have a change of heart and would like to exchange or return your carrier please email us at

We are happy to accept an exchange or return as long as the carrier is shipped back in the original packaging in unused, unwashed condition. All three tags must still be attached to the carrier.

To make the process easier we will email you a USPS shipping label to print at your convenience. The cost of return shipping will be deducted from the overall refund. Refunds are issued to the original form of payment. Carriers purchased from a seconds sale or items listed as final sale are not eligible for a return or exchange.